This privacy policy explains how Allicater OÜ processes personal data in connection with the use of the Allicater platform in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection legislation.
Allicater is a web platform that facilitates offers and orders between event organisers (Orderers) and catering service providers (Service Providers).
The data controller for personal data is:
Allicater OÜ
Registry code: 16850597
Address: Riia 181a, Tartu, 51004, Estonia
VAT no.: EE102672718
Email: support@allicater.com
If you have questions about the processing of personal data or wish to exercise your data subject rights, please contact us by email.
We collect and process personal data that users provide when using the Allicater platform.
When creating and using your account
We may collect the following data:
Data related to ordering the service
When you use the Allicater platform to order catering services, we may process the following data:
Communication data
When you contact us (e.g. by email or customer support), we may process:
Technical data
When you use the Allicater platform we may automatically collect technical data, such as IP address, browser type, device information, visit time and usage statistics. This data is used mainly for the operation of the system, security and analysis purposes.
We process personal data for the following purposes.
Provision of the service (performance of contract)
Personal data is processed to:
Legal basis: performance of contract
Platform development and security
Data is also used to:
Legal basis: legitimate interest
Compliance with legal obligations
We must retain certain data for:
Legal basis: legal obligation
Marketing (where applicable)
Where the user has given consent, we may send:
Legal basis: user consent
The user may withdraw marketing consent at any time.
Allicater may use automated systems, including artificial intelligence solutions, to generate price quotes and to find Service Providers. Such systems process data provided by users only for the purpose of providing the platform’s services.
Allicater does not sell or rent personal data to third parties.
Service Providers
When a user places an order, the necessary data is shared with the Service Provider, such as: name, contact details, event details. This is necessary for the performance of the order and the provision of the Service. Service Providers process the personal data shared with them for the provision of the Service as independent data controllers.
Technical service providers
Certain data may be processed by our technical service partners, such as:
These service providers process data only on Allicater’s instructions.
Information shared via the platform
The Allicater platform may allow Orderers and Service Providers to communicate with each other and exchange information in connection with organising events and providing the Service. Users are themselves responsible for what personal data they share with other users in such communication.
If an Orderer or Service Provider decides to share additional personal data with the other party (e.g. phone numbers, email addresses, guest lists or other event-related data), such sharing is at the users’ own responsibility.
After such data has been shared, the Orderer and Service Provider may process it as independent data controllers to the extent necessary for the provision of the Service or the organisation of the event. Allicater is not responsible for communication between users outside the platform or for the further processing of data shared in such communication.
Allicater may also disclose personal data where necessary to comply with a legal obligation or to protect its rights.
Personal data is retained only for as long as necessary to fulfil the purposes described in this privacy policy.
General retention periods:
After account deletion we may retain limited data to the extent necessary for: resolving legal claims, fulfilling accounting obligations, and ensuring system security.
Allicater uses cookies and similar technologies to: ensure the platform works correctly, improve the user experience, and collect aggregated and statistical usage information.
Cookies can be managed in your browser settings.
Some platform features may not work fully if cookies are disabled.
We use appropriate technical and organisational security measures to protect personal data against unauthorised access, loss and unlawful processing.
Security measures include:
Under the General Data Protection Regulation (GDPR), you have the following rights:
To exercise these rights, please contact us at: support@allicater.com
If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with a supervisory authority.
In Estonia, the relevant authority is: Estonian Data Protection Inspectorate – https://aki.ee
Allicater may update this privacy policy from time to time to reflect changes in its services or data processing.
We will notify users of material changes via the Allicater platform or by email.
